FREQUENTLY ASKED QUESTIONS. FAQs.

How often do you come out with a new line?

We are constantly growing our line and adding new products. Check back for Christmas 2016 wrapping paper coming out in July!

Do you offer private label designing for wrapping paper?

Yes! We do allow customers to design gift wrap to match their branding or current store theme. Contact us today to learn more.

What is your shipping timetable?

All orders are prepped and packed within 2-4 business days. We carefully pack each order, shipping Monday – Friday.

All shipping costs are based on weight and destination of product.  If your order is time sensitive, please make sure to select the quickest shipping option and drop us a note! We are currently not shipping International orders.

Do you accept returns?

We love our products, and we want you to love what your order! If you are unhappy with your order, Gemma Paper accepts returns within 14 days of receipt, provided that the order is unused, unopened, and returned in re-sellable condition. Please email us your order number and tracking information, please note that shipping costs are not refundable.

*Please note that credit may take up to 10-15 days to appear on your statement.

Send Returns:
Gemma Paper Online Returns
5152 North Edgewood Drive
Suite 280
Provo, UT 84604

How do I contact you?

Still have questions? Please feel free to email us at info@gemmapaper.com or call us at 801.607.5157